This Privacy Policy explains how Hotstreak Casino, operated by VGC Leeds Limited, collects, uses, stores, and protects your personal information as a user of our online gaming platform. It informs you of your rights under the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). By using our services and website, you agree to the practices described in this Privacy Policy.
1. Data Controller and Contact Details
VGC Leeds Limited, trading as Hotstreak Casino, is the data controller for all personal data processed through our website and gaming services. For questions regarding your personal data or this policy, please contact us using the details provided on our official website.
2. Categories of Personal Data Collected
Hotstreak Casino collects various types of personal information necessary to deliver our services, meet legal obligations, and enhance your experience. The categories of data we may process include:
- Identity Data: Full name, date of birth, and gender.
- Contact Data: Address, email address, and telephone number.
- Financial Data: Bank account details, payment card information, and transaction records.
- Technical Data: IP address, device identifiers, browser type, operating system, and access times.
- Usage Data: Information about your activity on our website, including games played, session duration, and interaction with promotional offers.
- Marketing and Communications Data: Your preferences for receiving marketing communications from us or third parties, and your communication preferences.
3. Legal Basis for Processing Personal Data
We process your personal data only where permitted by law. Our main legal grounds for processing include:
- Performance of a contract: To provide you with our gaming services, manage your account, and process transactions.
- Legal obligations: To comply with regulatory requirements such as age verification, anti-money laundering, and responsible gambling policies.
- Legitimate interests: To improve our services, prevent fraud, and ensure the security of our website and users.
- Consent: For sending you marketing communications when you have opted in.
4. Use of Personal Data
Your personal data is used for the following purposes:
- To register and manage your account on Hotstreak Casino.
- To verify your identity and eligibility to use our services.
- To process deposits, withdrawals, and other financial transactions, including through Hotstreak banking.
- To comply with legal and regulatory requirements, including anti-fraud and anti-money laundering measures.
- To provide customer support and respond to your inquiries.
- To send you service-related notifications, updates, and promotional communications (where permitted).
- To analyse usage patterns and improve our website and services.
5. Data Sharing and Disclosure
Hotstreak Casino may share your personal data with selected third parties in limited circumstances, including:
- Service providers: External companies that assist us in delivering our services, such as payment processors, IT support, identity verification, and marketing agencies.
- Regulatory authorities: To comply with legal obligations and regulatory requirements set by the UK Gambling Commission or law enforcement agencies.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the relevant third party in accordance with data protection laws.
- Other third parties: When you have provided explicit consent, or where it is necessary to protect the rights, property, or safety of Hotstreak Casino or others.
6. International Data Transfers
Your personal information may be transferred and processed outside the United Kingdom, including countries that may not provide the same level of data protection. In such cases, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or other lawful transfer mechanisms, to protect your data in line with UK data protection legislation.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, and to resolve disputes. The duration of data retention varies based on the type of data and applicable laws, but generally, we will retain your information for at least five years after account closure, in accordance with UK Gambling Commission requirements.
8. Security of Your Data
Hotstreak Casino implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. These measures include encryption, secure servers, access controls, and regular security assessments. While we work to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights Under Data Protection Law
As a UK resident, you have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your data under certain circumstances.
- Right to restrict processing: Request limitation on how we process your data.
- Right to data portability: Request the transfer of your data to another provider.
- Right to object: Object to processing based on legitimate interests or direct marketing.
- Right to withdraw consent: Withdraw your consent at any time where processing is based on consent.
To exercise these rights, please contact our Data Protection Officer using the contact information provided on our website. We may require verification of your identity before fulfilling your request.
10. Cookies and Tracking Technologies
Hotstreak Casino uses cookies and similar technologies to enhance your experience, provide personalised content, and analyse website traffic. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy available on our website.
11. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and significant changes may be communicated to you directly. We encourage you to review this Policy periodically to stay informed about how we protect your information.
12. Contact and Complaints
If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal data, you may contact us through the channels listed on the Hotstreak review website. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.